Freshcaller experienced a minor incident on July 27, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2021, 08:55 PM UTC
Our monitoring systems have detected a potential issue with Programmable Voice and Conference. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Jul 27, 2021, 09:22 PM UTC
We are investigating intermittent call and conference failures for SIP calls for a subset of customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- investigating Jul 27, 2021, 09:39 PM UTC
SIP calls and conferences are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 27, 2021, 10:06 PM UTC
SIP calls and conferences are now operating normally. This incident has been resolved.