Freshcaller incident
Voice and Elastic SIP Trunking Call Logs Delayed
Freshcaller experienced a minor incident on July 29, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 29, 2021, 06:22 PM UTC
Our Third party service provider experiencing a delay in processing elastic sip trunking and programmable voice call logs. Active calls and call connectivity are not affected. Engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 29, 2021, 06:47 PM UTC
Our Third party engineers have determined that voice insights call summaries for elastic SIP trunking calls are also delayed, in addition to the call log processing delays for elastic sip trunking and programmable voice calls. Active calls and call connectivity are not affected. Engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 29, 2021, 07:41 PM UTC
Our Third party engineers continue their investigation for delays towards voice insights call summaries for elastic SIP trunking calls are also delayed, in addition to the call log processing delays for elastic sip trunking and programmable voice calls. Active calls and call connectivity are not affected. Engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 29, 2021, 08:39 PM UTC
Voice and Elastic Sip Trunking Call Log delays are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 29, 2021, 09:03 PM UTC
Voice and Elastic Sip Trunking Call Log delays has been resolved and is operating normally at this time.