Freshcaller experienced a minor incident on August 2, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound CallsOutbound CallsBYOCInbound CallsOutbound CallsBYOCInbound CallsOutbound CallsBYOCInbound Calls
Update timeline
- investigating Aug 02, 2021, 07:27 PM UTC
Our service provider has detected a potential issue affecting a small subset of customers seeing timeouts when accessing Voice and Video API. A subset of customers could experience HTTP timeout when our platform tries to reach their webhook. Our engineers are closely working with our provider to get this issue resolved. More updates to follow.
- resolved Aug 02, 2021, 08:23 PM UTC
The incident is addressed and marked to resolved. All systems are operational. We continue to monitor the systems.