Freshcaller incident

Twilio Incident - Call Failures to Twilio Phone Numbers in Germany - 4 August 2021

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 4, 2021 affecting Inbound Calls and Outbound Calls, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2021, 11:41 PM UTC
Resolved
Aug 05, 2021, 02:25 AM UTC
Duration
2h 44m
Detected by Pingoru
Aug 04, 2021, 11:41 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Aug 04, 2021, 11:41 PM UTC

    New incident: Investigating We are experiencing call failures to a subset of Twilio phone numbers in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 05, 2021, 01:25 AM UTC

    Experiencing call failures with our third party partner. They are investigating.Updates to follow..

  3. resolved Aug 05, 2021, 02:25 AM UTC

    Issue Resolved