Freshcaller incident

On Call Engineers are Investigating a Potential Issue with Programmable Voice Client

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 7, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2021, 02:03 AM UTC
Resolved
Aug 07, 2021, 04:19 AM UTC
Duration
2h 16m
Detected by Pingoru
Aug 07, 2021, 02:03 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Aug 07, 2021, 02:03 AM UTC

    We are investigating intermittent call failures with Twilio Client calls. This will include Flex calls and SIP calls. Refreshing your browser may alleviate this issue. We expect to provide another update in 30 Minutes or as soon as more information becomes available.

  2. investigating Aug 07, 2021, 02:38 AM UTC

    We are investigating intermittent call failures with Twilio Client calls. This will include Flex calls, SIP calls and voice registrations for WebRTC Javascript clients in multiple regions. Refreshing your browser may alleviate this issue. We expect to provide another update in 30 Minutes or as soon as more information becomes available.

  3. investigating Aug 07, 2021, 03:06 AM UTC

    We are investigating intermittent call failures with Twilio Client calls. This will include Flex calls, SIP calls and voice registrations for WebRTC Javascript clients in multiple regions. Refreshing your browser may alleviate this issue. We expect to provide another update in 30 Minutes or as soon as more information becomes available.

  4. investigating Aug 07, 2021, 03:31 AM UTC

    We are observing recovery in intermittent call failures with Twilio Client calls. This will include Flex calls, SIP calls and voice registrations for WebRTC Javascript clients in multiple regions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

  5. resolved Aug 07, 2021, 04:19 AM UTC

    We are no longer experiencing intermittent call failures with Twilio Client calls and also failures with Verify. This will include Flex calls, SIP calls, voice registrations for WebRTC Javascript clients. This incident has been resolved.