Freshcaller experienced a minor incident on August 11, 2021 affecting Inbound Calls and Outbound Calls, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 11, 2021, 12:01 PM UTC
Our service provider is observing call failures to phone numbers in Italy. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
- investigating Aug 11, 2021, 12:06 PM UTC
We are continuing to work with our carrier partner to resolve the issue with call failures to phone numbers in Italy. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 11, 2021, 02:43 PM UTC
The issue affecting call failures to phone numbers in Italy has been resolved, and the service is functioning normally at this time.