Freshcaller incident
Inbound Call Failures to a Subset of Twilio Kenya Phone Numbers
Freshcaller experienced a minor incident on August 13, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2021, 05:23 PM UTC
We are observing call failures to a subset of Twilio phone numbers in Kenya, the +25420 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 13, 2021, 06:09 PM UTC
We are still observing call failures to a subset of Twilio phone numbers in Kenya, the +25420 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 13, 2021, 06:29 PM UTC
We have started seeing recovery for inbound calls to a subset of Twilio phone numbers in Kenya, the +25420 range, for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 13, 2021, 08:30 PM UTC
The issue affecting inbound calls to Twilio Kenya phone numbers in the +25420 range has been resolved, and the service is functioning normally at this time.