Freshcaller incident

Inbound Call Failures on a Subset of Phone Numbers in Singapore

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 17, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2021, 09:26 AM UTC
Resolved
Aug 17, 2021, 12:50 PM UTC
Duration
3h 24m
Detected by Pingoru
Aug 17, 2021, 09:26 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Aug 17, 2021, 09:26 AM UTC

    We are observing a subset of call failures to Singapore phone numbers {in the +xxx range}. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

  2. investigating Aug 17, 2021, 10:30 AM UTC

    We are continuing to work with our carrier partner to resolve Inbound Call Failures on a Subset of Phone Numbers in Singapore. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Aug 17, 2021, 11:45 AM UTC

    We have started seeing recovery for inbound calls on a Subset of Phone Numbers in Singapore. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available

  4. resolved Aug 17, 2021, 12:50 PM UTC

    The issue affecting inbound calls on a Subset of Phone Numbers in Singapore has been resolved, and the service is functioning normally at this time