Freshcaller incident

degraded performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 17, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2021, 06:48 PM UTC
Resolved
Aug 17, 2021, 06:58 PM UTC
Duration
10m
Detected by Pingoru
Aug 17, 2021, 06:48 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Aug 17, 2021, 06:48 PM UTC

    Our monitoring systems have detected a potential issue with the 2008 Voice API using Twiml Verb. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Aug 17, 2021, 06:58 PM UTC

    We have fully investigated the issue with the 2008 Voice API using Twiml Verb triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.