Freshcaller experienced a minor incident on August 18, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 17h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2021, 05:10 PM UTC
Our monitoring systems have detected a potential issue with call failures to a subset of Twilio UK numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Aug 18, 2021, 06:15 PM UTC
We are experiencing an issue with call failures to a subset of Twilio UK numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 18, 2021, 08:13 PM UTC
We are continuing to work with our carrier partner to resolve the issue with call failures to a subset of Twilio UK numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 19, 2021, 12:11 AM UTC
The issue causing call failures to a subset of Twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- identified Aug 19, 2021, 08:13 AM UTC
The issue causing call failures to a subset of Twilio UK phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
- investigating Aug 19, 2021, 09:07 AM UTC
We have started seeing recovery for inbound call failures to subset of twilio UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 19, 2021, 10:56 AM UTC
Incident resolved The issue affecting inbound calls to subset of twilio UK phone numbers has been resolved, and the service is functioning normally at this time.