Freshcaller incident
Elevated Latency on TwiML to Modify and End Calls
Freshcaller experienced a minor incident on August 19, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2021, 05:33 PM UTC
Our monitoring systems have detected a potential issue with Programmable Voice Conference and TwiML services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Aug 19, 2021, 05:39 PM UTC
Twilio is currently experiencing increased latency for customers who are using the TwiML verbs and Conferencing to modify and end calls. Our engineers are currently working to investigate the latency. We will update in an hr or as soon as we have more information
- investigating Aug 19, 2021, 06:02 PM UTC
We are observing recovery with the issue causing increased latency on TwiML verbs and Conferencing to modify and end calls. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Aug 19, 2021, 06:46 PM UTC
We are observing recovery with the issue causing increased latency on TwiML verbs and Conferencing to modify and end calls. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 19, 2021, 08:37 PM UTC
The issue causing increased latency on TwiML verbs and Conferencing to modify and end calls has been resolved. Programmable Voice Conference and TwiML services are operating normally at this time.