Freshcaller incident

Issue With Failed Calls to Toll Free Numbers in Chile

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 27, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2021, 02:48 PM UTC
Resolved
Aug 27, 2021, 03:40 PM UTC
Duration
52m
Detected by Pingoru
Aug 27, 2021, 02:48 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Aug 27, 2021, 02:48 PM UTC

    We've become aware of a potential issue with calls failing to Chilean toll free numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Aug 27, 2021, 03:40 PM UTC

    We have fully investigated the failed calls to toll free numbers in Chile issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.