Freshcaller incident

Connection Timeouts to REST API US2 Endpoint

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 31, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 17h 19m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 06:45 PM UTC
Resolved
Sep 01, 2021, 12:04 PM UTC
Duration
17h 19m
Detected by Pingoru
Aug 31, 2021, 06:45 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Aug 31, 2021, 06:45 PM UTC

    We are experiencing a potential issue with connection timeouts to our US2 REST API endpoint. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. investigating Aug 31, 2021, 07:26 PM UTC

    We are experiencing a potential issue with connection timeouts to our US2 REST API endpoint. Our engineering team has been alerted and is actively investigating. We will update in 1 hour, as soon as we have more information.

  3. investigating Aug 31, 2021, 08:27 PM UTC

    We continue to investigate an issue with connection timeouts to our US2 REST API endpoint. Our engineering team is actively investigating. We will update in 2 hours, or as soon as we have more information.

  4. investigating Aug 31, 2021, 09:16 PM UTC

    Our engineers have identified the issue with connection timeouts to our US2 REST API endpoint. We are working with our partner on this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  5. investigating Aug 31, 2021, 10:19 PM UTC

    Our engineers have identified the issue with connection timeouts to our US2 REST API endpoint. We are working with our partner on this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  6. investigating Sep 01, 2021, 12:09 AM UTC

    Our engineers have identified the issue with connection timeouts to our US2 REST API endpoint. We are working with our partner on this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  7. investigating Sep 01, 2021, 04:05 AM UTC

    Our engineers have identified the issue with connection timeouts to our US2 REST API endpoint. We are working with our partner on this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  8. monitoring Sep 01, 2021, 11:16 AM UTC

    We have started seeing recovery on the issue with connection timeouts to our US2 REST API endpoint. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hour or as soon as more information becomes available.

  9. resolved Sep 01, 2021, 12:04 PM UTC

    We are no longer experiencing the issue with connection timeouts to our US2 REST API endpoint. This incident has been resolved.