Freshcaller incident

Inbound Call Failures to Canada Toll Free Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on August 31, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 22h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 08:10 PM UTC
Resolved
Sep 01, 2021, 06:38 PM UTC
Duration
22h 28m
Detected by Pingoru
Aug 31, 2021, 08:10 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Aug 31, 2021, 08:10 PM UTC

    We are observing some call failures to Canada Toll Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Aug 31, 2021, 09:07 PM UTC

    We are observing some call failures to Twilio Canada toll free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Aug 31, 2021, 11:01 PM UTC

    We are observing some call failures to Twilio Canada toll free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Sep 01, 2021, 03:09 AM UTC

    We are observing some call failures to Twilio Canada toll free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  5. investigating Sep 01, 2021, 07:13 AM UTC

    We have started seeing recovery for inbound calls to Twilio Canada Toll Free phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 01, 2021, 09:07 AM UTC

    We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Sep 01, 2021, 11:01 AM UTC

    We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  8. monitoring Sep 01, 2021, 12:58 PM UTC

    We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  9. investigating Sep 01, 2021, 02:56 PM UTC

    We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  10. monitoring Sep 01, 2021, 04:56 PM UTC

    We are still monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  11. resolved Sep 01, 2021, 06:38 PM UTC

    We are no longer experiencing call failures to Canada toll-free phone numbers. This incident has been resolved.