Freshcaller incident

Inbound Call Failures to a Subset of Colombia Landline Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 3, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2021, 03:24 PM UTC
Resolved
Sep 05, 2021, 12:30 AM UTC
Duration
1d 9h
Detected by Pingoru
Sep 03, 2021, 03:24 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Sep 03, 2021, 03:24 PM UTC

    We are observing a subset of call failures to Colombia landline numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 03, 2021, 04:23 PM UTC

    We are still observing a subset of call failures to Twilio Colombia landline numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 03, 2021, 06:06 PM UTC

    We are still observing a subset of call failures to Twilio Colombia landline numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Sep 03, 2021, 10:16 PM UTC

    We are still observing a subset of call failures to Twilio Colombia landline numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  5. investigating Sep 04, 2021, 05:56 AM UTC

    We are still observing a subset of call failures to Twilio Colombia landline numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

  6. investigating Sep 04, 2021, 09:46 PM UTC

    We are still observing a subset of call failures to Twilio Colombia landline numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

  7. resolved Sep 05, 2021, 12:30 AM UTC

    We are no longer experiencing call failures to Twilio Colombia landline numbers. This incident has been resolved.