Freshcaller incident

Voice Quality Issues with Inbound and Outbound Voice Calls from UK to UK Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 6, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1d 8h. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2021, 09:02 AM UTC
Resolved
Sep 07, 2021, 05:08 PM UTC
Duration
1d 8h
Detected by Pingoru
Sep 06, 2021, 09:02 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Sep 06, 2021, 09:02 AM UTC

    We are observing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 06, 2021, 09:44 AM UTC

    We are continuing to observe voice quality issues with inbound voice calls from UK to UK phone numbers, with outbound calls no longer affected. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

  3. investigating Sep 06, 2021, 11:37 AM UTC

    We are continuing to observe voice quality issues with inbound voice calls from UK to UK phone numbers, with outbound calls no longer affected. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.

  4. monitoring Sep 06, 2021, 12:53 PM UTC

    We have started seeing recovery for inbound calls to UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours, or as soon as more information becomes available.

  5. investigating Sep 06, 2021, 01:58 PM UTC

    During our monitoring, we noticed voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

  6. identified Sep 06, 2021, 02:57 PM UTC

    We continue to observe quality issues with inbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

  7. identified Sep 06, 2021, 04:50 PM UTC

    We continue to observe quality issues with inbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.

  8. identified Sep 06, 2021, 08:50 PM UTC

    We continue to observe quality issues with inbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 8 hours, or as soon as more information becomes available.

  9. identified Sep 07, 2021, 04:51 AM UTC

    We continue to observe quality issues with inbound voice calls from UK to UK phone numbers. The outbound issue has been already fixed, and we are currently working with our carrier partner to resolve the inbound issue. We expect to provide another update in 16 hours, or as soon as more information becomes available.

  10. monitoring Sep 07, 2021, 03:09 PM UTC

    We are seeing recovery for inbound and outbound voice calls from UK to UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  11. resolved Sep 07, 2021, 05:08 PM UTC

    The issue affecting call quality on inbound and outbound voice calls from UK to UK phone numbers has been resolved, and the service is functioning normally at this time.