Freshcaller incident
Subset of Outbound Voice and Video Call Errors
Freshcaller experienced a minor incident on September 9, 2021 affecting Outbound Calls and Outbound Calls and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2021, 03:21 PM UTC
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Sep 09, 2021, 03:40 PM UTC
Our engineers have identified the issue causing customers to experience errors initiating and modifying voice and video calls, and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 09, 2021, 03:54 PM UTC
We are currently experiencing an issue with the Programmable Voice and Video services. Some customers will experience errors initiating and modifying voice and video calls. Our engineers are actively investigating the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
- investigating Sep 09, 2021, 04:05 PM UTC
A fix has been deployed and the Programmable Voice service is now operating normally. Upon investigation we also confirmed that the Programmable Video service was not affected by the incident. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Sep 09, 2021, 04:07 PM UTC
The issue causing errors initiating and modifying voice calls has been resolved, and the Programmable Voice service is operating normally at this time.