Freshcaller incident
Inbound Call Failures on a Subset of Twilio Phone Numbers in Belgium
Freshcaller experienced a minor incident on September 12, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 8h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2021, 03:45 PM UTC
We are experiencing Inbound Voice call Failures on a Subset of Twilio Phone Numbers in Belgium. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 12, 2021, 04:42 PM UTC
We are continuing investigating Inbound Voice call Failures on a Subset of Twilio Phone Numbers in Belgium. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 12, 2021, 06:41 PM UTC
We are continuing investigating Inbound Voice call Failures on a Subset of Twilio Phone Numbers in Belgium. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 12, 2021, 10:40 PM UTC
We have started seeing recovery for inbound calls to a subset of Twilio phone numbers in Belgium. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 13, 2021, 12:35 AM UTC
The issue affecting inbound calls to a subset of Twilio phone numbers in Belgium has been resolved, and the service is functioning normally at this time.