Freshcaller incident
Inbound Call Failures to a Subset of Twilio Phone Numbers in Kenya
Freshcaller experienced a minor incident on September 12, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 4h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2021, 12:38 PM UTC
Our monitoring systems have detected a potential issue impacting inbound calls to a Subset of Twilio Phone Numbers in Kenya. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 1 hour or as soon as more information becomes available.
- investigating Sep 12, 2021, 01:35 PM UTC
We are continuing investigating a potential issue impacting inbound calls to a Subset of Twilio Phone Numbers in Kenya. We will provide another update within the next 2 hours or as soon as more information becomes available.
- investigating Sep 12, 2021, 03:08 PM UTC
We are observing an improvement on Call Failures to a Subset of Twilio Phone Numbers in Kenya. Our engineers are now monitoring the issue. We will provide another update in 2 hours or as soon as more information is available
- resolved Sep 12, 2021, 05:03 PM UTC
The issue affecting inbound calls to a Subset of Twilio Phone Numbers in Kenya has been resolved, and the service is functioning normally at this time.