Freshcaller incident

Inbound Call Failures to Twilio Kenya Phone numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 14, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2021, 11:00 AM UTC
Resolved
Sep 14, 2021, 01:12 PM UTC
Duration
2h 12m
Detected by Pingoru
Sep 14, 2021, 11:00 AM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Sep 14, 2021, 11:00 AM UTC

    We are observing inbound call failures to Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 14, 2021, 11:41 AM UTC

    We have started seeing recovery for inbound calls to Kenya phone numbers for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available

  3. resolved Sep 14, 2021, 01:12 PM UTC

    The issue affecting inbound calls to Kenya phone numbers has been resolved, and the service is functioning normally at this time.