Freshcaller incident
Increased Call Latency and Dropped Calls For A Subset Of Customers In The Japan Region
Freshcaller experienced a minor incident on September 17, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2021, 01:03 AM UTC
Our monitoring systems have detected a potential issue with Increased Call Latency and Dropped Calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Sep 17, 2021, 01:18 AM UTC
We are currently seeing increased call latency and dropped calls for a subset of customers in the Japan region. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 17, 2021, 01:33 AM UTC
On Thursday September 16th from 5:44 to 6:01am PT, Programmable Voice and SIP trunking functionality experienced increased latency due to network errors in Japan. A subset of customers would experience increased delays in processing Programmable Voice and SIP trunking functionality between Japan and US regions. Services have been restored and our engineering team is monitoring. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Sep 17, 2021, 02:03 AM UTC
We are no longer seeing increased delays in processing Programmable Voice and SIP trunking functionality between Japan and US regions. This incident has been resolved.
- resolved Sep 17, 2021, 02:22 AM UTC
The incident has been resolved