Freshcaller experienced a minor incident on September 17, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2021, 05:23 AM UTC
We've become aware of a potential issue with calls failures towards Thailand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Sep 17, 2021, 05:48 AM UTC
Update We are currently seeing Voice calls failures towards Thailand. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 17, 2021, 06:44 AM UTC
We have identified the cause of Voice calls failures towards Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 17, 2021, 06:56 AM UTC
We are observing recovery in Voice calls failures towards Thailand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 17, 2021, 08:57 AM UTC
The issue affecting Voice calls towards Thailand has been resolved, and the service is functioning normally at this time. This incident has been resolved.