Freshcaller incident
Call failures to a Subset of Sweden Numbers in Prefix Range +46105
Freshcaller experienced a minor incident on September 21, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 10h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2021, 10:02 PM UTC
Our monitoring systems have detected an issue with calls to some of Sweden numbers in prefix range +46105 failing. Our engineering team has been alerted and is actively investigating. We will update in one hour or as soon as we have more information.
- investigating Sep 21, 2021, 11:02 PM UTC
We continue to investigate the issue with call failures related to a subset of Sweden numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 22, 2021, 01:00 AM UTC
We continue to investigate the issue with call failures related to a subset of Sweden numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Sep 22, 2021, 05:00 AM UTC
We continue to investigate the issue with call failures related to a subset of Sweden numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- investigating Sep 22, 2021, 06:39 AM UTC
We have started seeing recovery for inbound calls to Sweden phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available
- resolved Sep 22, 2021, 08:34 AM UTC
The issue affecting inbound calls to Twilio Sweden phone numbers has been resolved, and the service is functioning normally at this time.