Freshcaller experienced a minor incident on September 24, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2021, 05:20 PM UTC
Our monitoring systems have detected a potential issue with updating Voice Geo Permissions in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Sep 24, 2021, 05:36 PM UTC
We are investigating an issue with updating Geo Permissions for Voice via console and API. A small subset of customers may experience an error. We expect to have an update in 1 hour or as soon as we have more information.
- investigating Sep 24, 2021, 06:12 PM UTC
We are investigating an issue with updating Geo Permissions for Voice via console and API. A small subset of customers may experience an error. We expect to have an update in 2 hours or as soon as we have more information.
- investigating Sep 24, 2021, 06:29 PM UTC
The issue causing errors when updating Geo Permissions for Voice via the console and API has been resolved. Geo Permissions for Voice is operating normally at this time.
- resolved Sep 24, 2021, 08:08 PM UTC
The issue causing errors when updating Geo Permissions for Voice via the console and API has been resolved. Geo Permissions for Voice is operating normally at this time.