Freshcaller experienced a minor incident on September 25, 2021 affecting Inbound Calls, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2021, 09:10 AM UTC
We are observing call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 25, 2021, 09:24 AM UTC
We have started seeing recovery for inbound calls to Twilio Denmark phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 25, 2021, 09:35 AM UTC
The issue affecting inbound calls to Twilio Denmark phone numbers has been resolved, and the service is functioning normally at this time.