Freshcaller incident

Inbound Call Failures to a Subset of Twilio Latin American Numbers (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia)

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 25, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2021, 08:33 PM UTC
Resolved
Sep 26, 2021, 01:40 AM UTC
Duration
5h 7m
Detected by Pingoru
Sep 25, 2021, 08:33 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Sep 25, 2021, 08:33 PM UTC

    Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

  2. investigating Sep 25, 2021, 09:07 PM UTC

    We are continuing to investigate inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Sep 25, 2021, 10:04 PM UTC

    We are continuing to investigate inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. We will provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Sep 25, 2021, 11:45 PM UTC

    We are observing an improvement on inbound call failures to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers. Our engineers are now monitoring the issue. We will provide another update in 2 hours or as soon as more information is available

  5. resolved Sep 26, 2021, 01:40 AM UTC

    The issue affecting inbound calls to a subset of Twilio Latin American (Chile, Peru, Argentina, Ecuador, Brazil, Panama, Colombia) phone numbers has been resolved, and the service is functioning normally at this time.