Freshcaller experienced a minor incident on September 27, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2021, 09:51 PM UTC
We are investigating a service degradation with the Voice SIP Trunking service where Caller ID Lookup is enabled. We expect to provide another update in 1 hour or as soon as more information becomes available
- investigating Sep 27, 2021, 11:03 PM UTC
Voice SIP Trunking service where Caller ID Lookup is enabled is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Sep 28, 2021, 12:19 AM UTC
Voice SIP Trunking service where Caller ID Lookup is enabled has been resolved, and the service is functioning normally at this time.