Freshcaller incident

Inbound Call Failures with Twilio Norway and Denmark Landline Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 28, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2021, 08:08 AM UTC
Resolved
Sep 28, 2021, 11:28 AM UTC
Duration
3h 20m
Detected by Pingoru
Sep 28, 2021, 08:08 AM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Sep 28, 2021, 08:08 AM UTC

    We are observing an inbound call outage with Twilio Norway and Denmark Landline Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 28, 2021, 09:22 AM UTC

    We are continuing to observe inbound call failures to Norway and Denmark and phone numbers via BICS. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Sep 28, 2021, 09:54 AM UTC

    We have started seeing recovery for inbound calls to Twilio Norway and Denmark phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Sep 28, 2021, 11:28 AM UTC

    The issue affecting inbound calls to Twilio Norway and Denmark phone numbers has been resolved, and the service is functioning normally at this time.