Freshcaller incident

Twilio Voice PSTN and SIP Calls Experiencing Call Quality and Connection Issues

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 27, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2021, 08:32 PM UTC
Resolved
Sep 28, 2021, 02:55 AM UTC
Duration
6h 23m
Detected by Pingoru
Sep 27, 2021, 08:32 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Sep 27, 2021, 08:32 PM UTC

    We continue to work with our carrier partner to resolve Twilio Voice call quality and connection issues with one of our carriers. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 27, 2021, 10:25 PM UTC

    For the Twilio Voice call quality and connection issues we see that multiple carriers are experiencing issues with Traffic to Bandwidth. We are monitoring the issue and we expect to provide another update in 2 hour or as soon as more information becomes available.

  3. investigating Sep 28, 2021, 12:55 AM UTC

    We are observing recovery in Twilio Voice call quality and connection issues. Bandwidth is reporting the issue resolved as well. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Sep 28, 2021, 02:55 AM UTC

    Twilio Voice call quality and connection issues have been resolved and are operating normally at this time.