Freshcaller incident

One Way Audio Issue Affecting Inbound and Outbound Calls to a Subset of Twilio Japan Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 1, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2021, 01:09 AM UTC
Resolved
Oct 01, 2021, 03:31 AM UTC
Duration
2h 22m
Detected by Pingoru
Oct 01, 2021, 01:09 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Oct 01, 2021, 01:09 AM UTC

    We are investigating a one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan numbers. We expect to have an update for you in 1 hour or as soon as we have more information.

  2. investigating Oct 01, 2021, 01:41 AM UTC

    We are observing recovery in one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Oct 01, 2021, 03:30 AM UTC

    We are no longer seeing one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan numbers. This incident has been resolved.

  4. resolved Oct 01, 2021, 03:31 AM UTC

    The incident has been resolved