Freshcaller incident

Inbound & Outbound Call Failures To A Subset Of Australia Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 1, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2021, 04:02 AM UTC
Resolved
Oct 01, 2021, 06:50 AM UTC
Duration
2h 48m
Detected by Pingoru
Oct 01, 2021, 04:02 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Oct 01, 2021, 04:02 AM UTC

    We are currently seeing inbound & outbound call failures to a subset of Australia phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 01, 2021, 04:54 AM UTC

    We are observing recovery in inbound & outbound call failures to a subset of Australia phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Oct 01, 2021, 05:32 AM UTC

    We are no longer seeing inbound & outbound call failures to a subset of Australia phone numbers. This incident has been resolved.

  4. resolved Oct 01, 2021, 06:50 AM UTC

    The incident has been resolved