Freshcaller incident
Inbound Call Failures to a Subset of France Numbers
Freshcaller experienced a minor incident on October 12, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 11h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2021, 12:22 AM UTC
Our monitoring systems have detected a potential issue with inbound call failures to Twilio France numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Oct 12, 2021, 12:26 AM UTC
We are observing a subset of call failures to Twilio France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 12, 2021, 01:22 AM UTC
We are observing inbound call failures to a subset of Twilio's France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 12, 2021, 03:20 AM UTC
We are observing inbound call failures to a subset of Twilio's France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 12, 2021, 07:19 AM UTC
We continue to observe inbound call failures to a subset of Twilio's France phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 12, 2021, 11:39 AM UTC
The issue affecting inbound calls to Twilio France phone numbers has been resolved, and the service is functioning normally at this time.