Freshcaller incident

Inbound Call Failures to Twilio Colombia Landline Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on October 31, 2021, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2021, 02:30 PM UTC
Resolved
Oct 31, 2021, 04:35 PM UTC
Duration
2h 5m
Detected by Pingoru
Oct 31, 2021, 02:30 PM UTC

Update timeline

  1. investigating Oct 31, 2021, 02:30 PM UTC

    We are observing call failures to Twilio Colombia landline phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 31, 2021, 02:43 PM UTC

    We have started seeing recovery for inbound calls to Twilio Colombia landline phone numbers for the last 10 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Oct 31, 2021, 04:35 PM UTC

    The issue affecting inbound calls to Twilio Colombia landline phone numbers has been resolved, and the service is functioning normally at this time.