Freshcaller incident
Inbound Call Failures to Spain over a subset of numbers
Freshcaller experienced a minor incident on November 1, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2021, 09:25 PM UTC
We are observing call failures to Spain over a subset of numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 01, 2021, 10:24 PM UTC
We are continuing to work with our carrier partner to resolve the issue of call failures to Spain over a subset of numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Nov 02, 2021, 12:18 AM UTC
We have started seeing recovery for inbound calls to Spain over the subset of numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Nov 02, 2021, 02:17 AM UTC
The issue affecting inbound calls to Spain over a subset of numbers has been resolved, and the service is functioning normally at this time.