Freshcaller incident

Delays Observed When Sending Recording Transcription Callbacks

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 5, 2021, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2021, 03:59 AM UTC
Resolved
Nov 05, 2021, 04:29 AM UTC
Duration
30m
Detected by Pingoru
Nov 05, 2021, 03:59 AM UTC

Update timeline

  1. investigating Nov 05, 2021, 03:59 AM UTC

    Our Telecom Provider is experiencing delays when sending out the Recording Transcription Callbacks from 7:29 PM to 8:38 PM PDT. Currently we are observing recovery when sending out the recording transcription callbacks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

  2. resolved Nov 05, 2021, 04:29 AM UTC

    We are no longer observing delays when sending out the recording transcription callbacks. This incident has been resolved.