Freshcaller incident

Inbound Call Failures to a Subset of Twilio Germany Phone Numbers via Telefonica.

Freshcaller experienced a minor incident on November 6, 2021 affecting Inbound Calls, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started: Nov 06, 2021, 12:30 AM UTC
Resolved: Nov 06, 2021, 06:00 AM UTC
Duration: 5h 30m
Detected by Pingoru: Nov 06, 2021, 12:30 AM UTC

Affected components

Inbound Calls

Update timeline

investigating Nov 06, 2021, 12:30 AM UTC

We are observing a subset of call failures to Twilio phone numbers in Germany via Telefonica network. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigating Nov 06, 2021, 01:37 AM UTC

We are observing a subset of call failures to Twilio phone numbers in Germany via Telefonica network. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating Nov 06, 2021, 03:30 AM UTC

We are observing a subset of call failures to Twilio phone numbers in Germany via Telefonica network. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigating Nov 06, 2021, 03:55 AM UTC

We have started seeing recovery for inbound calls to Twilio phone numbers in Germany via Telefonica network. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigating Nov 06, 2021, 05:57 AM UTC

The issue affecting inbound calls to Twilio phone numbers in Germany via Telefonica network has been resolved, and the service is functioning normally at this time.
resolved Nov 06, 2021, 06:00 AM UTC

The incident has been resolved