Freshcaller incident

On Call Engineers are Investigating

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 9, 2021, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2021, 01:27 AM UTC
Resolved
Nov 09, 2021, 02:32 AM UTC
Duration
1h 5m
Detected by Pingoru
Nov 09, 2021, 01:27 AM UTC

Update timeline

  1. investigating Nov 09, 2021, 01:27 AM UTC

    We've become aware of a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. investigating Nov 09, 2021, 01:46 AM UTC

    We are investigating intermittent packet loss with Voice Calls and Conferences in Programmable Voice between the us1 and br1 regions. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Nov 09, 2021, 01:56 AM UTC

    Voice Calls and Conferences in Programmable Voice are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved Nov 09, 2021, 02:32 AM UTC

    We are no longer experiencing Voice packet loss in Calls and Conferences. Voice Calls and Conferences in Programmable Voice are now operating normally. This incident has been resolved.