Freshcaller incident

Inbound Call Packet Loss to our Telecom provider Phone Numbers from Colombia

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 9, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 19h 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2021, 03:21 PM UTC
Resolved
Nov 10, 2021, 10:40 AM UTC
Duration
19h 19m
Detected by Pingoru
Nov 09, 2021, 03:21 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Nov 09, 2021, 03:21 PM UTC

    We are observing inbound call packet loss to our telecom provider phone numbers from Colombia. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Nov 09, 2021, 04:13 PM UTC

    We are still observing Call Packet Loss from Local and International numbers to a subset of Colombia numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Nov 09, 2021, 06:13 PM UTC

    We are still observing Call Packet Loss from Local and International numbers to a subset of Colombia numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Nov 09, 2021, 09:59 PM UTC

    We are still observing Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  5. investigating Nov 10, 2021, 06:00 AM UTC

    We are still observing Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

  6. investigating Nov 10, 2021, 08:27 AM UTC

    We started seeing recovery for Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  7. investigating Nov 10, 2021, 10:27 AM UTC

    We are continuing to monitor Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Nov 10, 2021, 10:40 AM UTC

    We are no longer experiencing Call Packet Loss from Local and International numbers to a subset of Colombia Twilio's numbers. This incident has been resolved.