Freshcaller incident
Voice Quality Issues to a Subset of UK Long Codes
Freshcaller experienced a minor incident on November 9, 2021 affecting Search and Sign in / Sign up and 1 more component, lasting 2h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2021, 11:09 PM UTC
Our monitoring systems have detected a potential voice quality issues related to UK phone numbers. We are working with our third party engineering team and they are actively investigating. We will update as soon as we have more information.
- investigating Nov 09, 2021, 11:19 PM UTC
We are investigating Voice quality issues from local and international numbers to a subset of our third party UK long codes. Customers may experience choppy audio quality or silence during a call. Approximately 12% of calls are potentially impacted. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 10, 2021, 12:07 AM UTC
We have started seeing recovery in Voice quality from local and international numbers belonging to a subset of our third party UK long codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Nov 10, 2021, 02:00 AM UTC
The issue affecting Voice quality for a subset of Twilio UK long codes has been resolved, and the service is functioning normally at this time.