Freshcaller incident

Inbound Call Failures from Australian Network

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 11, 2021 affecting Inbound Calls, lasting 4h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2021, 08:14 AM UTC
Resolved
Nov 11, 2021, 12:50 PM UTC
Duration
4h 36m
Detected by Pingoru
Nov 11, 2021, 08:14 AM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Nov 11, 2021, 08:14 AM UTC

    We are experiencing inbound call failures when receiving call from Australian network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available

  2. investigating Nov 11, 2021, 09:13 AM UTC

    We are continuing to experience inbound call failures when receiving call from Australian network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available

  3. investigating Nov 11, 2021, 11:08 AM UTC

    We have started seeing recovery for inbound call failures when receiving call from Australian network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Nov 11, 2021, 12:50 PM UTC

    The issue affecting inbound calls failures when receiving call from Australian network has been resolved, and the service is functioning normally at this time.