Freshcaller incident

Degraded performance for Calls in US

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 12, 2021 affecting Inbound Calls and Outbound Calls, lasting 8h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2021, 05:41 PM UTC
Resolved
Nov 13, 2021, 02:30 AM UTC
Duration
8h 49m
Detected by Pingoru
Nov 12, 2021, 05:41 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Nov 12, 2021, 05:41 PM UTC

    We are facing intermittent issues with inbound and outbound call in US region. Our strongest minds are working on troubleshooting this, more updates to be followed.

  2. investigating Nov 12, 2021, 08:00 PM UTC

    Our engineers has identified the issue and we are working on the fix, more updates to be followed.

  3. investigating Nov 12, 2021, 09:30 PM UTC

    we are working on the fix, more updates to be followed.

  4. investigating Nov 13, 2021, 12:00 AM UTC

    We are working on it. Thanks a ton for your patience.

  5. monitoring Nov 13, 2021, 01:30 AM UTC

    We have deployed the fix and everything is fine now. Our strongest minds are monitoring this.

  6. resolved Nov 13, 2021, 02:30 AM UTC

    The issue with calls in US Region is fixed now. Our strongest minds are monitoring this.