Freshcaller incident

Voice Calls Failures to a subset of Hong Kong Long Codes

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 13, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 6h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2021, 08:27 PM UTC
Resolved
Nov 14, 2021, 03:23 AM UTC
Duration
6h 56m
Detected by Pingoru
Nov 13, 2021, 08:27 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Nov 13, 2021, 08:27 PM UTC

    Our telecom provider has become aware of a potential issue with voice calls failures from local and international numbers to a subset of Hong Kong long codes. Our engineers are working with our telecom provider to resolve the issue. We will update as soon as we have more information.

  2. investigating Nov 13, 2021, 09:08 PM UTC

    We continue to observe call failures from local and international numbers to a subset of Hong Kong long codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Nov 13, 2021, 09:40 PM UTC

    We continue to observe call failures from local and international numbers to a subset of Hong Kong long codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Nov 13, 2021, 11:41 PM UTC

    We continue to observe call failures from local and international numbers to a subset of Hong Kong long codes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  5. investigating Nov 14, 2021, 01:30 AM UTC

    We have started seeing recovery for call failures to a subset of Hong Kong long codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Nov 14, 2021, 03:23 AM UTC

    We are no longer observing call failures from local and international numbers to a subset of Hong Kong long codes. This incident has been resolved.