Freshcaller incident

Degraded audio for inbound/outbound calls in Canada

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 16, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 06:56 PM UTC
Resolved
Nov 16, 2021, 11:53 PM UTC
Duration
4h 57m
Detected by Pingoru
Nov 16, 2021, 06:56 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Nov 16, 2021, 06:56 PM UTC

    We are observing degraded audio to/from Service Provider Canada phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  2. investigating Nov 16, 2021, 09:34 PM UTC

    We are observing one-way audio or silence during a call to/from Twilio Canada phone numbers to/from a subset of Canada Phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Nov 16, 2021, 09:53 PM UTC

    We are observing recovery for calls to/from a subset of Canada Phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Nov 16, 2021, 11:53 PM UTC

    The issue affecting one-way audio or silence during calls to/from service provider Canada phone numbers has been resolved, and the service is functioning normally at this time.