Freshcaller incident

Twilio Incident - On Call Engineers are Investigating - 16 November 2021

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on November 17, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2021, 01:56 AM UTC
Resolved
Nov 17, 2021, 02:27 AM UTC
Duration
31m
Detected by Pingoru
Nov 17, 2021, 01:56 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Nov 17, 2021, 01:56 AM UTC

    Our monitoring systems have detected a potential issue with Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Nov 17, 2021, 02:16 AM UTC

    We have fully investigated the verb service issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

  3. resolved Nov 17, 2021, 02:27 AM UTC

    The incident has been resolved