Freshcaller experienced a minor incident on November 18, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2021, 02:48 PM UTC
We are observing call failures in our telecom provider's Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 18, 2021, 03:45 PM UTC
We continue to observe call failures in our telecom provider's Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Nov 18, 2021, 05:34 PM UTC
We continue to observe call failures to Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- resolved Nov 18, 2021, 06:19 PM UTC
We have fully investigated the issue surrounding Inbound Calls to Brazil numbers, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.