Freshcaller incident
Issue with Inbound Call Failures to Indonesia Landline Numbers
Freshcaller experienced a minor incident on December 2, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2021, 09:03 AM UTC
Our telecom provider's monitoring systems have detected a potential issue impacting inbound calls failure to Indonesia Landline Numbers. We will provide another update within the next 60 minutes or as soon as more information becomes available.
- investigating Dec 02, 2021, 09:59 AM UTC
Still, Our telecom provider is actively investigating the failure of the inbound call to Indonesia Landline Numbers. We will provide another update within the next 2 hours or as soon as more information becomes available.
- investigating Dec 02, 2021, 11:11 AM UTC
Our telecom provider started seeing recovery for inbound calls to Indonesia landline phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours.
- resolved Dec 02, 2021, 11:24 AM UTC
The issue affecting inbound calls to Indonesia landline phone numbers has been resolved, and the service is functioning normally at this time.