Freshcaller incident

Twilio Incident - Incoming SMS Delivery Delay to a Subset of Numbers to H3G- UK - 4 December 2021

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 4, 2021 affecting Inbound Calls and Outbound Calls, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2021, 08:11 PM UTC
Resolved
Dec 04, 2021, 09:10 PM UTC
Duration
59m
Detected by Pingoru
Dec 04, 2021, 08:11 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Dec 04, 2021, 08:11 PM UTC

    Our monitoring systems have detected a potential issue with Delay for incoming SMSes - H3G- UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Dec 04, 2021, 09:10 PM UTC

    We have fully investigated the Incoming SMS Delivery Delays to a subset of numbers to H3G- UK issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.