Freshcaller incident

Partial Outage - Issue with making and receiving calls

Major Resolved View vendor source →

Freshcaller experienced a major incident on December 7, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 10h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 03:45 PM UTC
Resolved
Dec 08, 2021, 01:50 AM UTC
Duration
10h 5m
Detected by Pingoru
Dec 07, 2021, 03:45 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Dec 07, 2021, 03:45 PM UTC

    We are currently facing issues with the calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow.

  2. investigating Dec 07, 2021, 06:35 PM UTC

    Our engineering team is still working on resolving the issue. Further updates to follow.

  3. investigating Dec 07, 2021, 08:00 PM UTC

    Our engineering team is working to get this resolved as soon as possible. More updates to follow.

  4. investigating Dec 07, 2021, 10:30 PM UTC

    Our engineering team is striving hard to resolve the issue sooner. We will keep you posted.

  5. investigating Dec 08, 2021, 12:30 AM UTC

    Our engineering team is still working on resolving the issue. Further updates to follow.

  6. resolved Dec 08, 2021, 01:50 AM UTC

    The issue with calls is now fixed and services are back to normal. We are continuing to have this closely monitored.