Freshcaller incident

Latency and Timeout Errors with Rest API Impacting Multiple Products

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 10, 2021 affecting Public API and Public API and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2021, 08:40 PM UTC
Resolved
Dec 10, 2021, 09:55 PM UTC
Duration
1h 15m
Detected by Pingoru
Dec 10, 2021, 08:40 PM UTC

Affected components

Public APIPublic APIPublic APIPublic API

Update timeline

  1. investigating Dec 10, 2021, 08:40 PM UTC

    Our Service provider have detected a potential issue with a spike in 4xx errors across multiple products. We will update as soon as we have more information.

  2. investigating Dec 10, 2021, 09:30 PM UTC

    We have started to see recovery to the API degradation causing latency and timeout errors. We will monitor for system stability and provide an update in 30 minutes.

  3. resolved Dec 10, 2021, 09:55 PM UTC

    Our service provider has confirmed that the issue is now fully resolved and the affected products and services are now operating normally