Freshcaller incident

Call Failures to a Subset of Numbers in Germany

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on December 14, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 6h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2021, 12:35 AM UTC
Resolved
Dec 14, 2021, 06:47 AM UTC
Duration
6h 12m
Detected by Pingoru
Dec 14, 2021, 12:35 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Dec 14, 2021, 12:35 AM UTC

    We are investigating call failures to a subset of our carrier partner's Germany numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Dec 14, 2021, 01:35 AM UTC

    We continue to investigate call failures to a subset of our carrier partner's Germany numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Dec 14, 2021, 03:25 AM UTC

    We continue to investigate call failures to a subset of our carrier partner's Germany numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Dec 14, 2021, 03:42 AM UTC

    We are observing a recovery in calls to a subset of our carrier partner's Germany numbers. We will monitor the service to ensure a full recovery and we expect to provide another update in 2 hours or as soon as more information becomes available.

  5. investigating Dec 14, 2021, 04:09 AM UTC

    We continue to investigate call failures to a subset of our carrier partner's Germany numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

  6. investigating Dec 14, 2021, 05:00 AM UTC

    We are observing a recovery in calls to a subset of our carrier partner's Germany numbers. We will monitor the service to ensure a full recovery and we expect to provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Dec 14, 2021, 06:47 AM UTC

    We are no longer experiencing call failures to a subset of our carrier partner's Germany numbers. This incident has been resolved.